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n the world of custom wigs and toupees, we encounter a wide range of clients: some are complete beginners exploring men’s hair systems for the first time, while others are experienced users who know exactly what they want. Today’s story is about one such experienced client—highly professional, detail-oriented, and very clear about his expectations.
Our journey with this client started with a simple email inquiry, and over time, it developed into a trusting partnership—one built on communication, customization, and consistency. Today, this client places regular orders with us, and every single custom hairpiece for men is uniquely tailored to his preferences.
The First Contact: A Technical Inquiry
It was a regular workday when I opened my inbox and found a concise but highly technical question:
“Can you tell me the perimeter thicknesses of the following:
CLEAR PU?
NPU?
REGULAR PU?
PU WITH GAUZE?”
I replied promptly with all the requested details. Almost immediately, the client shared his preferred specifications and even suggested the type of front hairline knotting technique. Without delay, we entered the production phase using the base he requested:
(He provided us with his preferred base specifications—our production team got straight to work.)
The First Toupee: All Good, Except the Color
The first men’s hair system was produced swiftly. We double-checked every detail before dispatching it to the client’s address.
A few days later, he emailed us with positive feedback—mostly:
“Hi, the hairpiece construction is very nice, the density and size are perfect. However, the color 280# is lighter than what I used before.”
Here’s the catch: in the toupee industry, not all color codes are standardized across different brands. Our 280# might differ from another company’s 280#. While we had followed the requested color code, the client’s previous experience with another brand led to this mismatch.
We explained the situation and offered a professional solution:
“Would you like us to send you a few hair samples from the 260#–280# range so you can choose the closest one?”
His response was clear and appreciative:
“Yes, that would be helpful.”
Color Matching: Solving the Mismatch
We immediately prepared a set of hair swatches in varying shades (260#, 265#, 270#, 275#, 280#), each properly labeled and photographed under natural light. One set was sent to the client, and we kept an identical set for our records.
A few days later, he replied:
“I checked the samples under sunlight, and I think the one between 270# fits my previous hairpiece best.”
With this confirmation, we proceeded to make the next toupee using our 270# hair sample. The result?
“Perfect match this time! Thanks for the hair samples, very professional approach.”
Haircut Customization: Making It Wear-Ready
Just when we thought the order was complete, another email arrived:
“Do you also provide hair cutting services before shipment?”
This is a common request from experienced customers. They want a ready-to-wear hairpiece that requires no extra styling or salon visits upon arrival.
We responded right away:
“Yes, we offer professional cutting services. Just let us know the style you want.”
The client sent a photo of himself wearing his old toupee, along with detailed instructions:
Front: 2.5″
Top: 2.75″
Crown: 3″
Back: 3″
Sides: 2.5″
Nape: 3″
Blending layer: 2.8″
Our hairstylist followed the instructions to the letter and we sent preview photos of the cut for his approval. The client’s reply?
“The haircut is exactly what I want! Now I don’t need to go to a salon anymore. That’s a big plus!”
From that point on, every custom toupee order included haircut instructions. We even created a cutting profile for the client, recording every style preference, length, and detail to ensure seamless future orders.
Long-Term Collaboration: Trust Earned Through Professionalism
From that very first order, every interaction with this client has pushed us to elevate our service standards. Eventually, he shared:
“I’ve tried 3 different vendors before, but your team is the most responsive and detail-focused. Now I only order from you.”
Today, he places orders every two months like clockwork. What began as a trial run has grown into a relationship built on mutual respect and trust.
Pro Tips: How to Avoid Color Mismatches & Styling Hassles
This case offers some practical lessons for anyone looking to order a custom men’s hairpiece or toupee:
1. Color Code ≠ Color Consistency
Different wig brands define color codes differently. A “280#” from one vendor might not match another’s. Never assume the color is universal.
2. How to Avoid Color Mismatch?
Request hair swatches from us and compare under natural light.
Send us your old toupee as a color reference—we’ll match it precisely.
Purchase our color ring for long-term use—perfect for future orders.
3. Want a Salon-Free Hair System?
Just let us know your desired cut—we’ll pre-cut your custom hair system for men before shipping. Save time and start wearing it straight away.
4. Build a Personal Style File
If you plan to order regularly, we recommend creating a custom profile. We’ll store your preferences—color, base, cut, density—so every future order is effortless and consistent.
Final Thoughts: Hair Customization Is a Journey of Trust
Working in the men’s wig and toupee industry, one thing we’ve learned is this: our most valuable asset is the trust of clients who gave us a chance—especially those who stayed because of the quality and care we offer.
This client’s journey shows that custom hairpieces for men don’t have to be complicated. With the right team—experienced, responsive, and reliable—every toupee can become your perfect hair partner.
If you’re looking for a trustworthy hair replacement company, we’d be honored to help. At HairNotion, we offer:
Full custom toupee services
Professional color-matching
Pre-cut styling
Personalized customer profiles
HairNotion — where every strand is made just the way you want.
